Last updated: September 28, 2021
Endeavor 3D, LLC. (“We”, “Our” or “Us”) is committed to protecting your privacy and providing you with a safe online experience. This Privacy Policy covers the collection, use and disclosure of information collected through the website Endeavor3d (“Site”) and the services offered through the Site and platform (“Services”) as data controllers. The use of information collected through our Services shall be limited to the purpose of providing the service for which you have engaged Us.
If there is a discrepancy, conflict or inconsistency with this Privacy Policy and your Terms of Service Agreement with Us, the Data Privacy provisions in your Agreement with us will take precedence over the Data Privacy terms in this Privacy Policy.
This Privacy Policy does not apply to data that Endeavor 3D, LLC processes on behalf of our Customers’ “Personal Data” in our capacity as our Customer’s data processor.
DATA PROTECTION OFFICER
Endeavor 3D, LLC is headquartered at One Endeavor Way, Douglasville, GA 30134. in the United States. Our company has appointed an internal data protection officer for all questions and concerns regarding this Privacy Policy or our privacy policies regarding the collection of your personal data. Our data protection officer’s name and contact information appear below:
Janet Dickinson
Endeavor 3D, LLC
PRIVACY PRINCIPLES
We take your privacy very seriously. We acknowledge that data privacy is an ongoing responsibility. Thus, from time to time we will update this Privacy Policy as our business expands, and we undertake new business opportunities that involve your personal data. Therefore, we strive to adhere to the following principles laid out in this Privacy Policy:
BASIC PRINCIPLES OF OUR PRIVACY POLICY
Definitions
For the purposes of this Privacy Policy:
Children Under the Age of 16
Our website is not intended for children under 16 years of age. No one under age 16 may provide any personal information to the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at:
California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see the California specific section of this Privacy Policy.
PERSONAL DATA WE COLLECT
Personal Data, or Personally Identifiable Information or “PII” means any information relating to or which can be reasonably connected to an identified or identifiable natural person. We collect Personal Data from users of the Services (“Customers”), our website, marketing efforts, in-person events and trade shows and other means.
Endeavor 3D, LLC COLLECTS
(a) Use of Cookies When you visit our Site we use cookies, or similar technologies like single-pixel gifs and web beacons, to record and log data. A cookie is a text file that is placed on your local storage by a Web page server. Cookies are useful to personalize your online experience. We use both session-based and persistent cookies. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire. They are unique and allow us to do site analytics and customization, among other similar things. If you access our Site through your browser, you can manage your cookie settings.
(b) Disabling Cookies Most web browsers automatically accept cookies, but if you prefer, you can edit and manage your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to disable and manage your cookies settings. If you disable cookies you may still browse public areas of the Site, but some features and Services may not function.
HOW DO WE USE YOUR PERSONAL DATA?
Endeavor 3D, LLC will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
(a) We collect your personal data to administer our Website, for marketing purposes, to continuously improve your experience in using our website and services, to insure that our website and social media content displays in the most efficient and effective manner, for usage trend monitoring and advertising.
(b) We also collect your information and use it to improve our network and information security practices.
(c) We also collect your personal data that you provide to us to inform you of additional services, to schedule meetings, or simply to reply to you based on your inquiry.
(a) Endeavor 3D, LLC collects and uses your personal information to operate the Endeavor 3D, LLC Site and deliver the services you have requested. Endeavor 3D, LLC may also use your personally identifiable information to inform you of other products or services available from Endeavor 3D, LLC and its affiliates with your prior consent. Endeavor 3D, LLC may use the personal data it collects for the following additional reasons:
(i) Manage your usage of Endeavor 3D, LLC, respond to inquiries and comments, and provide customer service and support.
(ii) Send customers alerts, updates, security notifications and other administrative communications.
Google Analytics
Google Analytics provides Us with reports with website trends without identifying individual visitors. Site usage is tracked using Google Analytics in accordance with their Privacy Policy. However, if you do not want your data to be used by Google Analytics, you may opt-out by installing Google Analytics Opt-out Browser Add-on.
Passwords and Logins (Unique Identifier)
Passwords and usernames are used for user authentication.
Direct Marketing and Opt-Out
We use User Personal Data to communicate with you regarding the provision of the Services, but also to let you know about additional features and services we provide that may be of interest to you. If you do not wish to receive marketing communications, you may opt out at any time.
Opt-Out
You may also sign up for blog updates from our Web site. In both of these cases, we will use your name and email address to send these materials to you. You may choose to stop receiving these contacting us at:
Email: info@endeavor3d.com
Mail: One Endeavor Way, Douglasville, GA 30134
INFORMATION SHARING
Endeavor 3D, LLC does not sell, rent or lease its customer lists to third parties. Further, we believe that we do not disclose your Personal Data to any third party in a manner that would be considered a “sale” under applicable laws. We will share your personal information with trusted third parties only in the ways that are described in this privacy policy.
Endeavor 3D, LLC will not otherwise transmit, disclose or share your personal data to non-Endeavor 3D, LLC persons or businesses for their independent use unless: 1. You specifically authorize it; 2. The information is given to comply with the law, such as a search warrant, court order or subpoena, to enforce an agreement with have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; 3. The information is given to our agents, vendors, affiliates or service providers who perform functions on our behalf; 4. To address emergencies or acts of God; 5. To address disputes, claims, or to persons who are your agents or representatives purporting to have legal authority to act on your behalf. We may also collect aggregated data about our customers and Site visitors and transmit the results of such aggregated (but de-identified) information to our partners, vendors, service providers, advertisers, and third parties for purposes of marketing and promotions.
Processing your payment
Endeavor 3D, LLC does not store your payment information. Customer payment information is sent directly to our third-party processor, Quickbooks.
Endeavor 3D, LLC does not store credit card information separately from Quickbooks. However, information about you is given to us from Quickbooks to confirm that your bill has been paid so that we may account our receivables.
Law Enforcement and Internal Operations
Personal Data may be provided where we are required to do so by law, or if we believe in good faith that it is reasonably necessary
We will use commercially reasonable efforts to notify users about law enforcement or court ordered requests for data unless otherwise prohibited by law. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to any third-party request to compel disclosure of your information.
Third-Party Data Processors or Service Providers
We engage Service Providers or “Data Processors” to perform services on our behalf to help us provide services to you. Additionally, we engage third-party Data Processors to assist us in processing of credit cards, marketing, IT infrastructure, cloud computing, SaaS, data enhancement and other services to enhance your experience with our subscription services as well as our website and business in general.
These third-party Data Processors may have access to your personal data in order to provide such functions.
Crazy Egg
We use Crazy Egg for website optimization to improve our online marketing. Our website’s usage information is tracked with Crazy Egg, and information collected by Crazy Egg is gathered in accordance with their Privacy Policy.
Amazon Web Services (AWS)
We use AWS to host our infrastructure. Some or all of your data may be stored on AWS systems. As a data processor acting on our behalf, AWS will only process your Personal Data according to Endeavor 3D’s instructions, and Endeavor 3D will only request processing by AWS that is in conformity with this Privacy Policy. For more information on AWS’s Data Privacy practices, please visit their data privacy center. At this time, Endeavor 3D’s data is only hosted in the United States.
Microsoft Office 365
We use Office 365 for our office suite application provider, which is a cloud-based solution. Some of your data may be stored on Microsoft’s Office 365 Cloud. As a data processor acting on our behalf, Microsoft will only process your Personal Data according to our instructions, and we will only request processing by Microsoft that is in conformity with this Privacy Policy. For more information on Microsoft’s privacy practices, please visit their Trust Center.
Salesforce
We use Salesforce for our customer relationship management system. Some of your personal data will be stored on Salesforce systems. As a data processor acting on our behalf, Salesforce will only process your Personal Data according to our instructions, and we will only requires processing by Salesforce that is in conformity with this Privacy Policy. For more information on Salesforce’s privacy practices, please visit their Privacy Policy.
Quickbooks/Intuit
When you pay for our goods or services, you may need to give your personal information to Quickbooks to complete your payment. Your payment will then be processed by Quickbooks, who collects, uses and processes your information in accordance with their Privacy Policy.
We require all Data Processors to agree to take reasonable steps to keep Personal Data that we provide to them secure. We never authorize them to use or disclose your Personal Data except in connection with providing their services.
In addition, Endeavor 3D, LLC may share data with trusted partners as data processors to help us perform statistical analysis, send you email or postal mail, provide customer support, or to deliver our services to you. All such third parties are prohibited from using your personal information except to perform data processing according to Endeavor 3D, LLC’s instructions in order to provide our services to you, our customer.
Business Transfer
Endeavor 3D, LLC may sell, transfer, merge or otherwise share some or all of its assets, including your Personal Data, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy. Under such circumstances, Endeavor 3D, LLC will use commercially reasonable efforts to notify its users if their personal information is to be disclosed or transferred and/or becomes subject to a different privacy policy.
SECURITY OF YOUR PERSONAL INFORMATION
How is my data protected?
Endeavor 3D, LLC secures your personal information from unauthorized access, use or disclosure. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. When sensitive information (such as log-in credentials) is submitted, it is protected through the use of encryption. We restrict access to your personal data to those employees who require that information to provide Endeavor 3D, LLC’s services to you. Furthermore, our employees are trained regarding the importance of confidentiality and maintaining the privacy and security of your information.
Reasonable administrative, technical, and physical security measures taken, include but are not limited to:
No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee the security of any information we store, process, or transmit.
Data Storage and retention
Your personal data is stored on Endeavor 3D, LLC’s servers as well as the servers of Endeavor 3D, LLC’s cloud and SaaS based systems, located in the United States. For more specific information on where and how long your personal data is stored, please contact Endeavor 3D, LLC’s data protection officer at info@endeavor3d.com.
YOUR CHOICES
Right to Review or Change Your Data
If your personal information changes, you may correct, update, amend, remove, or ask to have it removed by making the change on your user account settings page or by contacting us by phone or email at the contact information available on our Web site.
We will retain your information for as long as your account is active, as needed to provide you the Services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Email: info@endeavor3d.com
Right to Withdraw Consent
You have the right to withdraw consent where such consent is required to share or use data and you may request that we delete your Personal Data.
If you receive communications from us and no longer wish to receive them, please follow the removal instructions in the email or change your account settings.
Right to Remove
You can request that we delete your Personal Data by emailing a request to
Email: info@endeavor3d.com
If we are legally required to comply with such a request, we will confirm your identity and delete your personal data in such time frame as required by law.
We may be required by law or to retain it to exercise or defend legal claims, or contractual obligations with our customers to retain some information in connection with our obligation to provide the Services. We may de-identify and anonymize some data for purposes of retaining it.
Right to Redress
If you are located in the European Economic Area (EEA) or United Kingdom and you believe we have violated any data protection laws, please contact us immediately at info@endeavor3d.com We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Data in accordance with the principles contained in this policy within forty-five (45) days of receiving a complaint. For complaints that cannot be resolved between us and the complainant, we have agreed to participate in the dispute resolution procedures pursuant to the Privacy Shield Principles, which includes dispute resolution through means such as FTC enforcement, alternative dispute resolution process and binding arbitration.
We have further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles JAMS, Inc., a non-profit alternative dispute resolution provider located in the United States. Click on the link to file an EU-U.S. Privacy Shield or Swiss-U.S. Privacy Shield Claim with JAMS.
Please be advised that individuals may have the option to seek binding arbitration to resolve disputes regarding our privacy and data protection practices. An individual who decides to invoke this arbitration option must take the following steps prior to initiating an arbitration claim: (1) raise the claimed violation directly with the organization and afford the organization an opportunity to resolve the issue within the timeframe set forth in Section III.11(d)(i) of the Principles (2) make use of the independent recourse mechanism under the Principles, which is at no cost to the individual; and (3) raise the issue through their Data Protection Authority to the Department of Commerce and afford the Department of Commerce an opportunity to use best efforts to resolve the issue within the timeframes set forth in the Letter from the International Trade Administration of the Department of Commerce, at no cost to the individual.
We are subject to the investigatory and enforcement powers of the Federal Trade Commission (“FTC”). Should an individual be unable to resolve a complaint with us, they may contact the FTC at the following address:
Federal Trade Commission
Attn: Consumer Response Center, 600 Pennsylvania Avenue NW, Washington, DC 20580 or www.ftc.gov
European Economic Area and United Kingdom data subjects may also have the right to file complaints with the Data Protection Authorities located in the jurisdiction they are located in.
US-EU Privacy Shield Certification Information
The United States Department of Commerce has worked with the European Commission to develop the EU-U.S. Privacy Shield Framework and Swiss-US Privacy Shield Framework (“Privacy Shield”) to allow U.S. companies to meet the European Union (“EU”) and United Kingdom law requirements that Personal Data transferred from the EU or United Kingdom to the United States be adequately protected. Consistent with its pledge to protect personal privacy, we adhere to the Privacy Shield Principles. If there is any conflict between the policies in this Personal Data Protection Policy (this “Policy”) and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield Principles, and to view our certification page, please visit https://www.privacyshield.gov.
THIRD PARTY LINKS
Our Site includes links to other Web sites whose privacy practices may differ from Endeavor 3D, LLC’s practices. If you submit personal information to any of those sites, your information is governed by their privacy policies. Endeavor 3D, LLC is not responsible for the privacy statements or other content on Web sites outside of the Endeavor 3D, LLC web site.
UPDATES TO THE PRIVACY POLICY
This policy may be amended from time to time, consistent with applicable data protection and privacy laws and principles including, but not limited to the requirements of English law, the EU General Data Protection Directive and/or Privacy Shield Principles. We will notify you of changes to this policy either through email, posting on our website, via our Services, or other means. We will notify Customers if we make changes that materially affect the way we handle Personal Data that we previously collected, and we will allow them to choose whether their Personal Data may be used in any materially different manner.
Supplemental Privacy Policy For California Residents
This Supplemental Privacy Policy supplements the information in our Privacy Policy, and applies solely to California residents. It applies to Personal Data we collect as a business or data controller; it does not apply to Personal Data we collect or otherwise process as a service provider or data processor.
Endeavor 3D, LLC as a “Business” and a “Service Provider”
California law makes a distinction between organizations that process Personal Data for their own purposes (known as "businesses") and organizations that process Personal Data on behalf of other organizations (known as "service providers"). Depending on the circumstances, Endeavor 3D, LLC may act as either a business or service provider with respect to your Personal Data. If you have a question or a complaint about how your Personal Data is handled, these should always be directed to the relevant business since they are the ones with primary responsibility for your Personal Data.
For example, if you visit our site and contact us through an online web form, Endeavor 3D, LLC will be a business with respect to the Personal Data that you provide about yourself. We will also be a business as to the Personal Data that we have obtained from you as a customer of our products and services. We use this information to provide you with requested services and products.
Summary of Information We Collect
If you are a California resident, California law requires us to provide you with some additional information regarding how we collect, use, and share your “personal information” (as defined in the California Consumer Privacy Act (“CCPA”)).
We or our service providers may collect the below categories of information for the following business or commercial purposes (as those terms are defined in applicable law):
We may also use the above categories of Personal Data for compliance with applicable laws and regulations, and we may combine the information we collect (“aggregate”) or remove pieces of information (“de-identify”) to limit or prevent identification of any particular user or device.
Rights
If you are a California resident, you may have certain rights. California law may permit you to request that we:
You may have the right to receive information about the financial incentives that we offer to you (if any). You also have the right to not be discriminated against (as provided for in applicable law) for exercising certain of your rights. Certain information may be exempt from such requests under applicable law. For example, we need certain types of information so that we can provide the Services to you. If you ask us to delete it, you may no longer be able to access or use the Services.
If you would like to exercise any of your California consumer rights, please submit a request to info@endeavor3d.com. You will be required to verify your identify before we fulfill your request. To do so, you will need to provide us with certain account information, such as the full name and email address you used to create your account and your account user id. You can also designate an authorized agent to make a request on your behalf. To do so, you must provide us with written authorization for the agent to act on your behalf. You will still need to verify your identity directly with us.
The CCPA sets forth certain obligations for businesses that “sell” Personal Data. Based on the definition of “sell” under the CCPA and under current regulatory guidance, we do not believe we engage in such activity. We do share certain information as set forth in this Privacy Policy and allow third parties to collect certain information about your activity, for example through cookies, except as explained in our Detailed information on our collection of Cookies section of our Privacy Policy.
YOUR CALIFORNIA PRIVACY RIGHTS UNDER THE SHINE THE LIGHT LAW
California residents who have an established business relationship with Endeavor 3D, LLC may make a written request to Endeavor 3D, LLC about whether Endeavor 3D, LLC has disclosed any Personal Information to any third-parties for the third-parties’ direct marketing purposes during the prior calendar year. To make such a request, please send an email, call or write us:
Email: info@endeavor3d.com
NOTICE FOR NEVADA RESIDENTS
Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration to a person for that person to license or sell such information to additional persons. “Personally identifiable information” includes first and last name, address, email address, phone number, Social Security Number, or an identifier that allows a specific person to be contacted either physically or online.
We do not engage in such activity; however, if you are a Nevada resident who has purchased or leased goods or services from us, you may submit a request to opt out of any potential future sales under Nevada law by email to: info@endeavor3d.com
Please note we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.
CONTACT INFORMATION
If you believe that Endeavor 3D, LLC has not adhered to this Statement or have questions, please contact us at:
Email: info@endeavor3d.com
Last updated: September 28, 2021
These Website Terms and Conditions (these “Terms and Conditions”) govern your use of the website of Endeavor 3D, LLC (“Endeavor 3D”), the URL for which is https://www.endeavor3d.com/. By visiting the Website, you are agreeing to be bound by these Terms and Conditions. You further agree that all references to “you” in these Terms and Conditions apply to both you individually and to any entity you represent in connection with your use of the Website or any other interaction with Endeavor 3D.
These Terms and Conditions are not intended to apply, and shall not be deemed to apply, to the provision by Endeavor 3D to you or any entity you represent of any products and/or services that are offered by Endeavor 3D from time to time (collectively, the “Products and Services”), any use of any Products and/or Services by you or any third party or any other aspect of the Products and Services, including any interaction with Endeavor 3D with respect to any proposed transaction relating to any Products and/or Services. All matters relating to the Products and Services are governed by the Endeavor 3D, LLC Customer Terms and Conditions, the URL for which is https://www.endeavor3d.com/company/customer-terms-conditions.
THESE TERMS AND CONDITIONS INCLUDE IMPORTANT LEGAL PROVISIONS THAT DEFINE YOUR RIGHTS AND OBLIGATIONS REGARDING USE OF THE WEBSITE. PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS, INCLUDING THE PRIVACY POLICY INCORPORATED HEREIN. YOUR USE OF THE WEBSITE CONSTITUTES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS.
1. Right to Amend. You acknowledge and agree that Endeavor 3D may amend these Terms and Conditions, including any policy incorporated herein, at any time and from time to time, without notice to you. Following any such amendment, these Terms and Conditions, as so amended, shall govern any subsequent use by you of the Website.
2. Privacy Policy; Information Collection.
(a) Your use of the Website is subject to the terms of Endeavor 3D’s privacy policy (the “Privacy Policy”), which is hereby incorporated into and made a part of these Terms and Conditions. In the event of a conflict between any provision of these Terms and Conditions and the Privacy Policy, the provisions of the Privacy Policy shall control.
(b) You acknowledge and agree that Endeavor 3D may collect information about your use of the Website for various purposes, including to improve the Website and/or to protect the security of the Website and other users thereof. All such information collected by Endeavor 3D shall be governed by the Privacy Policy.
3. Your Representations and Warranties. By visiting the Website, you hereby represent and warrant to Endeavor 3D, on a continuing basis, that: (a) you are at least 18 years old; (b) you have the legal capacity and authority to enter into and comply with these Terms and Conditions; and (c) all information that you may provide to Endeavor 3D, including in connection with the submission of any User Feedback (as defined below), is and shall remain accurate in all respects.
4. General Rules Regarding Use of Website. As a condition to using the Website, you hereby agree to comply with all applicable local, state, national, provincial and international laws, treaties and regulations. You further agree not to do any of the following: (a) gain or attempt to gain unauthorized access to the Website (including any restricted sections thereof), any user account or any related system or network, including by impersonating any other individual or entity or by creating a false identity or account; (b) without Endeavor 3D’s prior written consent, establish a link to the Website in such a way as to suggest to any third party any form of association, approval or endorsement on the part of Endeavor 3D; (c) falsely imply any sponsorship or other relationship with Endeavor 3D; (d) use the Website in any unlawful manner, including, without limitation, (i) in violation of any third party’s privacy rights, (ii) to abuse, harass or defame any individual or entity, (iii) to transmit or send unsolicited communications, or (iv) to post, transmit, send, upload, link to or store any content that infringes upon any third party’s intellectual property rights; (e) use the Website to post, transmit, send, upload, link to or store any content that is unlawful, abusive, obscene, hateful, racist or discriminatory; (f) use the Website to post, transmit, send, upload, link to or store any viruses, cancel bots, malware, Trojan horses, time bombs or any other similar harmful software or any tracking cookies; (g) use the Website in any manner that interferes with or disrupts the integrity or performance of the Website or any related system or network or attempt to damage or interfere with any of the foregoing by any method, including, without limitation, flood pings, denial of service attacks, packet or IP spoofing, forged routing or other information or similar methods or technology; (h) attempt to decipher, decompile, reverse-engineer, disassemble, reproduce or copy or otherwise access or discover the source code or underlying program of any software used in or in connection with the Website; (i) copy, display, distribute, create derivative works from or misappropriate or misuse in any manner the Website or any of the contents thereof; (j) use or try to use the Website in violation of these Terms and Conditions; or (k) assist any third party in any of the foregoing.
5. Endeavor 3D’s Rights in Website and Related Intellectual Property. Endeavor 3D or its licensors, as applicable, retain the exclusive right, title and interest in and to all intellectual property, including, without limitation, all patents, inventions, copyrights, trademarks, trade names, service marks, trade dress, domain names, trade secrets, know-how, and any other intellectual property and/or proprietary rights, in or related to the Website and the contents and components of the foregoing. All such intellectual property and intellectual property and/or proprietary rights are protected by applicable law, including, without limitation, applicable copyright laws and treaties throughout the world. You hereby acknowledge and agree that you are not permitted to reproduce in any manner the Website or any contents or components thereof, prepare derivative works from the Website or any contents or components thereof or use the Website or any contents or components thereof for any purpose other than as expressly permitted by these Terms and Conditions.
6. Trademarks, Logos, etc. The Endeavor 3D trademarks, service marks, graphics, logos and slogans used on or in connection with the Website, the Products and/or the Services are trademarks of Endeavor 3D and may not be copied, imitated or used, in whole or in part, without the prior written permission of Endeavor 3D. You may not use any metatags or any other "hidden text" utilizing the name “Endeavor 3D" or any other name, trademark or product or service name of Endeavor 3D without the prior written permission of Endeavor 3D. The look and feel of the Website, including, without limitation, all page headers, custom graphics, button icons and scripts, constitute the service mark, trademark and/or trade dress of Endeavor 3D and may not be copied, imitated or used, in whole or in part, without the prior written permission of Endeavor 3D. Other trademarks, trade names, product and service names and company names and logos used on or in connection with the Website are the property of their respective owners.
7. User Feedback. In connection with your use of the Website, you may be requested or permitted to provide recommendations, reviews or other similar feedback on the Website or to provide information to enable Endeavor 3D to respond to your questions or to any request that Endeavor 3D contact you (collectively, “User Feedback”). You represent and warrant to Endeavor 3D that any User Feedback that you submit to Endeavor 3D will be accurate, will comply with all applicable laws and regulations and will not violate the intellectual property or other rights of any third parties. By providing any User Feedback to Endeavor 3D, you thereby grant to Endeavor 3D an irrevocable, perpetual, worldwide, royalty-free, transferable and sub-licensable license to incorporate such User Feedback into the Website and/or to reproduce, display, publicize and otherwise use such User Feedback for any purpose deemed reasonable by Endeavor 3D. In the event any User Feedback is in the form of a review or endorsement of Endeavor 3D, any Products and/or Services and/or the Website, such license shall include the right to publish such User Feedback on the Website and/or in any promotional materials of Endeavor 3D and to use your name in connection therewith. You hereby agree that, by submitting any User Feedback, you irrevocably and fully waive any and all moral rights, privacy rights, rights of publicity and any other similar rights you may have in and to such User Feedback.
8. DISCLAIMERS BY ENDEAVOR 3D.
(A) ENDEAVOR 3D PROVIDES THE WEBSITE ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. ENDEAVOR 3D DOES NOT REPRESENT OR WARRANT THAT THE WEBSITE, THE USE THEREOF OR ANY INFORMATION THEREIN (I) WILL BE UNINTERRUPTED OR SECURE; (II) WILL BE FREE OF DEFECTS, INACCURACIES OR ERRORS; (III) WILL MEET YOUR REQUIREMENTS; OR (IV) WILL OPERATE IN THE CONFIGURATION OR WITH OTHER HARDWARE OR SOFTWARE USED BY YOU.
(B) ENDEAVOR 3D MAKES NO WARRANTIES WITH RESPECT TO THE WEBSITE AND, ON BEHALF OF ITSELF AND ITS AFFILIATES AND THEIR RESPECTIVE EQUITY HOLDERS, MEMBERS, MANAGERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND OTHER REPRESENTATIVES (COLLECTIVELY, THE “ENDEAVOR 3D GROUP’), HEREBY DISCLAIMS ANY AND ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE.
(C) EXCEPT WHERE PROHIBITED BY APPLICABLE LAW, NEITHER ENDEAVOR 3D NOR ANY OTHER MEMBER OF THE ENDEAVOR 3D GROUP SHALL BE LIABLE FOR ANY DAMAGES OR LOSSES ARISING FROM ANY USE, MISUSE, RELIANCE ON, INABILITY TO USE, INTERRUPTION TO OR UNAVAILABILITY OF THE WEBSITE, INCLUDING ANY INTERRUPTION DUE TO ANY SYSTEM OR SOFTWARE FAILURE, NETWORK ATTACK OR SCHEDULED OR UNSCHEDULED MAINTENANCE.
(D) ENDEAVOR 3D, ON BEHALF OF ITSELF AND THE OTHER MEMBERS OF THE ENDEAVOR 3D GROUP, HEREBY DISCLAIMS ALL RESPONSIBILITY FOR ALL USER FEEDBACK THAT MAY BE INCLUDED ON THE WEBSITE OR IN ANY PROMOTIONAL MATERIALS AND FOR ALL OTHER THIRD-PARTY CONTENT AND THIRD-PARTY LINKS THAT MAY BE INCLUDED IN OR ON THE WEBSITE OR ANY PROMOTIONAL MATERIALS.
9. NO LIABILITY FOR CERTAIN DAMAGES. IN NO EVENT, AND UNDER NO LEGAL THEORY (WHETHER CONTRACT, TORT OR OTHERWISE), SHALL ENDEAVOR 3D OR ANY OTHER MEMBER OF THE ENDEAVOR 3D GROUP BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, REVENUES, GOODWILL, REPUTATION, BUSINESS OR OPPORTUNITIES AND/OR DELAY DAMAGES, EVEN IF ENDEAVOR 3D OR ANY OTHER MEMBER OF THE ENDEAVOR 3D GROUP WAS ADVISED OF OR AWARE OF THE POSSIBILITY OF SUCH DAMAGES.
10. Cap on Damages. Notwithstanding anything to the contrary set forth in these Terms and Conditions, except where prohibited by applicable law, the aggregate liability of the members of the Endeavor 3D Group to you with respect to all claims you may have at any time against Endeavor 3D and the other members of the Endeavor 3D Group arising out of your use of the Website and/or under these Terms and Conditions shall not exceed an amount equal to the aggregate purchase price paid by you to Endeavor 3D for Products and Services during the most-recent six-month period. The foregoing limitation of liability reflects an informed, voluntary allocation between Endeavor 3D and you of the risks (known and unknown) that may exist in connection with the Website and these Terms and Conditions.
11. Indemnification. You hereby agree to indemnify, defend and hold Endeavor 3D and the other members of the Endeavor 3D Group harmless from and against, and promptly reimburse Endeavor 3D and the other members of the Endeavor 3D Group for, any and all claims, liabilities, actions, demands, losses, damages, penalties, fines and other costs and expenses (including, without limitation, reasonable attorneys’ fees, experts’ fees, investigation costs, remediation costs and settlement costs) incurred by any of them arising out of or relating to (a) your use of the Website; (b) breach of any representation and warranty made by you to Endeavor 3D; (c) any violation of these Terms and Conditions by you; (d) your violation of any applicable law or regulation; (e) your violation of any intellectual property or other rights of any third party; (f) any inaccuracy or incompleteness of any information provided by or on behalf of you to Endeavor 3D; and/or (g) any User Feedback that you submit or otherwise provide to the Website and/or Endeavor 3D.
12. No Waiver. No delay or failure on the part of Endeavor 3D in exercising any legal right or remedy it may have against you shall be deemed to constitute a waiver of such right or remedy. In addition, no partial exercise by Endeavor 3D of any legal right or remedy it may have against you shall preclude the further exercise by Endeavor 3D of such right or remedy or its exercise of any other right or remedy it may have against you.
13. Force Majeure. You expressly acknowledge and agree that Endeavor 3D will not be liable to you under any legal theory for any failure to perform or delay in performing any obligation to you, whether under these Terms and Conditions or otherwise, which failure is caused directly or indirectly by a force majeure event, including, without limitation, any act of God, accident, fire, strike or other labor dispute, riot, insurrection, war, epidemic or pandemic, governmental action or refusal to act, telecommunications or power failure, shortages or delays in delivery of raw materials and/or parts, delays in outbound shipments, failure of any software or equipment, any exchange or market ruling or any other cause beyond the reasonable control of Endeavor 3D.
14. Governing Law. Any controversy or claim arising out of or relating in any way to (a) the Website; (b) these Terms and Conditions, including the interpretation or enforcement hereof; (c) any alleged breach, default or misrepresentation in connection with any provision of these Terms and Conditions; or (d) any communications or other interaction between you and Endeavor 3D shall be governed by Georgia law, without regard to its conflicts of law provisions. Notwithstanding the foregoing, those provisions of Section 15 relating to arbitration of Disputes (as defined below) shall be governed by and interpreted in accordance with the Federal Arbitration Act.
15. Resolution of Disputes; Agreement to Arbitrate; Class Action Waiver; Waiver of Right to Jury Trial. These Terms and Conditions contain a binding, individual arbitration agreement and class action waiver. This means that any claim must be arbitrated on an individual basis pursuant to the terms set forth below, that claims of different persons cannot be combined or aggregated, and that you are waiving your right to file a lawsuit in court and to have a jury decide any Dispute. Please read all the provision of this Section 15 carefully and consult a legal advisor if you have any questions.
(a) Any controversy or claim arising out of or relating to the Website and/or or these Terms and Conditions, including their enforcement or interpretation, or because of an alleged breach, default or misrepresentation in connection with any of the foregoing, or arising out of or relating in any way to any communication or other interaction between you and Endeavor 3D or any other member of the Endeavor 3D Group (each, a “Dispute”), shall be submitted to final and binding individual arbitration in accordance with the following provisions in order to establish and gain the benefits of a speedy, impartial and cost-effective dispute resolution procedure.
(b) Except as otherwise prohibited by applicable law and as provided in Section 15(i), any Dispute shall be settled by arbitration administered by JAMS pursuant to its applicable rules (the “JAMS Rules”) before a single neutral arbitrator (the “Arbitrator”) in Douglas County, Georgia. Notwithstanding the foregoing, if required by the JAMS Rules, or if the Arbitrator concludes that it would be a financial or other hardship for you to participate in an arbitration in Douglas County, Georgia, the Arbitrator shall have the authority to permit you to attend via telephone, videoconference, Skype, Zoom, Facetime or similar virtual participation.
(c) To the fullest extent permitted by applicable law, and notwithstanding anything else in these Terms and Conditions, you agree that any Dispute shall be decided by the Arbitrator on an individual basis and not on a class, collective or representative basis. You further acknowledge and agree that the Arbitrator shall not have the authority or jurisdiction to hear the arbitration as a class, collective or representative action or to join or consolidate causes of action of different parties into one proceeding.
(d) The Arbitrator may award any form of remedy or relief (including injunctive relief and specific performance) that otherwise would be available in court. Any award pursuant to the arbitration shall be accompanied by a written opinion of the Arbitrator setting forth the reason(s) for the award. The award rendered by the Arbitrator shall be conclusive and binding upon you and Endeavor 3D (and/or the other member(s) of the Endeavor 3D Group), and judgment upon the award may be entered, and enforcement may be sought in, any court of competent jurisdiction.
(e) Subject to the JAMS Rules and the provisions of Section 16 (Prevailing Party), the arbitration fees, together with other expenses of the arbitration incurred or approved by the Arbitrator, shall be divided equally between you and Endeavor 3D.
(f) YOU UNDERSTAND THAT, ABSENT THESE TERMS AND CONDITIONS, EACH OF YOU AND THE MEMBERS OF THE ENDEAVOR 3D GROUP WOULD HAVE THE RIGHT TO SUE THE OTHER IN COURT AND TO HAVE ANY DISPUTE DECIDED PURSUANT TO A JURY TRIAL, BUT, BY THESE TERMS AND CONDITIONS, YOU ARE GIVING UP THAT RIGHT AND AGREEING TO RESOLVE BY ARBITRATION ANY AND ALL DISPUTES.
(g) You and Endeavor 3D agree to treat as strictly confidential all information concerning any arbitration proceeding, including the pleadings, the hearing and any arbitration award, except as (i) may be necessary to prepare for or conduct the arbitration hearing on the merits; (ii) may be necessary in connection with a court application for a preliminary remedy, confirmation and enforcement proceedings or a judicial challenge to an award or its enforcement; or (iii) otherwise required by applicable law or judicial decision. You and Endeavor 3D agree that breach of this confidentiality provision would irreparably harm the non-breaching party, and further agree that any such breach shall entitle the non-breaching party to seek injunctive relief and/or compensatory damages for the breach (without the necessity of posting a bond or other security).
(h) You may elect to opt out and exclude yourself from the final, binding arbitration procedure and class action waiver specified in this Section 15 by sending to Endeavor 3D, LLC, Attn: Arbitration Opt-Out Notices, One Endeavor Way, Douglasville, GA 30134, for postmarking within 15 days after your first visit to the Website, a letter stating (i) your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding arbitration procedure and class action waiver. You are not required to send the letter by registered or certified mail, return receipt requested, but it is recommended that you do so. Your request to be excluded will only be effective and enforceable if you can prove that the request was postmarked within the 15-day deadline. In the event of an effective exclusion request by you, all other provisions of these Terms and Conditions shall continue to apply.
(i) Notwithstanding the other provisions of this Section 15, you agree that Endeavor 3D and the other members of the Endeavor 3D Group shall have the right to seek injunctive or other equitable relief in the Georgia state courts sitting in Douglas County, Georgia, or the U.S. District Court for the Northern District of Georgia, to enforce these Terms and Conditions or prevent infringement of any intellectual property rights, without being required to post a bond or other security or prove actual damages. In the event Endeavor 3D or any other member of the Endeavor 3D Group seeks such equitable relief in any such court, you hereby irrevocably submit to the personal jurisdiction of such court and waive all objections to such jurisdiction.
16. Prevailing Party. In the event of any Dispute, and whether such Dispute is resolved via arbitration, litigation or otherwise, the prevailing party (as that term is commonly defined by the prevailing common and/or statutory law in the applicable jurisdiction) shall be entitled to recover its costs of suit, which costs shall include, without limitation, all reasonable attorneys’ fees and expenses incurred by the prevailing party in connection with such Dispute. In the event a party to any Dispute fails to proceed with arbitration, unsuccessfully challenges the Arbitrator’s award or fails to comply with an arbitration award, the other party shall be entitled to recover its costs of enforcement, including, without limitation, reasonable attorneys’ fees and expenses incurred in having to compel arbitration or to defend or enforce the arbitration award.
17. Time Limit to File Claims. You expressly agree that, except where applicable law prescribes a shorter applicable statute of limitation or prohibits shortening the otherwise-applicable longer statute of limitations, you must file any claim or legal action of any kind arising in connection with or relating in any way to (a) the Website or any communications or other interaction between you and Endeavor 3D relating thereto; (b) these Terms and Conditions; and/or (c) any act (or failure to act) on the part of any member of the Endeavor 3D Group or you in connection with any of the foregoing within, in each such case, one year after the event, circumstances or other facts giving rise to such claim or legal action. Notwithstanding the foregoing, if the law in the applicable jurisdiction has a “discovery rule,” whereby accrual of a claim is deferred, which is applicable to one or more claims, then the one-year (or shorter, if applicable) limitation period specified in this Section 17 shall begin running from the date of accrual of such claim or claims as determined by the law of the applicable jurisdiction. If this Section 17 is determined to be unenforceable as to any particular claim or claims under the law of the applicable jurisdiction, it nevertheless shall remain fully enforceable as to all other claims.
18. Severability.
(a) With the exception of the class action waiver in Section 15(c), which is essential to the agreement to arbitrate, if any provision of these Terms and Conditions is determined by any court of competent jurisdiction or arbitrator to be invalid, illegal or unenforceable to any extent, that provision shall, if possible, be construed as though more narrowly drawn, if a narrower construction would avoid such invalidity, illegality or unenforceability, or, if that is not possible, such provision shall, to the extent of such invalidity, illegality or unenforceability, be severed from these Terms and Conditions, and the remaining provisions of these Terms and Conditions shall remain in effect.
(b) If the class action waiver in Section 15(c) is determined by any court of competent jurisdiction or arbitrator to be invalid, illegal or unenforceable, and such court or arbitrator determines that a valid class exists, then the entirety of the dispute resolution procedures specified in Section 15 shall be void and of no force and effect.
19. Survival. All provisions of these Terms and Conditions shall survive any removal or other discontinuation of the Website until the expiration of the last-applicable statute of limitations.
20. Assignment. You are not permitted to assign these Terms and Conditions or assign any of your rights or delegate any of your obligations under these Terms and Conditions, and any such assignment or delegation by you shall be void and of no force or effect. Endeavor 3D has the unlimited right to assign these Terms and Conditions and/or any or all of its rights and obligations hereunder. These Terms and Conditions shall be binding upon and inure to the benefit of you and your successors and shall be binding upon and inure to the benefit of Endeavor 3D and its successors and assigns.
21. No Relationship with Endeavor 3D. Your use of the Website does not establish any relationship between Endeavor 3D and you, including, without limitation, that of agent and principal, employer and employee, franchisor and franchisee, joint venturers or partners.
22. Further Assurances. You agree to execute and deliver such other documents and take such other actions as Endeavor 3D may reasonably request to enable you to fully perform your obligations under these Terms and Conditions and/or to enable Endeavor 3D to fully exercise its rights hereunder.
23. Third-Party Beneficiaries. The members of the Endeavor 3D Group are intended third-party beneficiaries of the disclaimer, indemnification, limitation of liability, dispute resolution and claim time limit provisions of these Terms and Conditions.
24. Construction. The rule of construction that ambiguities in a contract are to be construed against the drafter shall not be invoked or applied in any dispute regarding the meaning or interpretation of any provision of these Terms and Conditions.
25. Headings. The headings of the sections of these Terms and Conditions are inserted solely for convenience of reference. They are not intended to and shall not define, limit, extend or aid in the construction of the scope, extent or intent of these Terms and Conditions in any way.
26. Reservation of Rights. Any rights not expressly granted by the foregoing provisions of these Terms and Conditions are reserved to Endeavor 3D.
27. Entire Agreement. These Terms and Conditions constitute the entire agreement between Endeavor 3D and you with respect to the subject matter hereof and supersede any and all prior or contemporaneous agreements and understandings, whether written or oral, between Endeavor 3D and you with respect to such subject matter.
Last updated: October 7, 2021
These Customer Terms and Conditions (these “Terms and Conditions”) govern (i) all parts and other tangible products (the “Products”) and services (the “Services”) that may be offered by Endeavor 3D, LLC (“Endeavor 3D”) from time to time; (ii) the manufacturing and delivery by Endeavor 3D of Products and Services to Customer and Customer’s purchase and use thereof; and (iii) all intellectual property and other rights in and to all Products and Services. By requesting that Endeavor 3D create any Customer Account (as defined below), requesting a quotation for, purchasing or otherwise contracting for, accepting delivery of and/or using any Products or Services, or by requesting any information from Endeavor 3D or requesting that Endeavor 3D contact you, you are agreeing to be bound by these Terms and Conditions as Customer, and you further agree that all references to “Customer” in these Terms and Conditions apply to both you and any entity you represent in connection with any transactions or other interactions with Endeavor 3D.
These Terms and Conditions are not intended to apply, and shall not be deemed to apply, to Customer’s use of Endeavor 3D’s website (the “Website”), the URL for which is https://www.endeavor3d.com/. All matters relating to Customer’s use of the Website and Endeavor 3D’s rights and remedies with respect to the Website and the contents thereof are governed by the Endeavor 3D, LLC Website Terms and Conditions, the URL for which is https://www.endeavor3d.com/company/website-terms-conditions.
THESE TERMS AND CONDITIONS INCLUDE IMPORTANT LEGAL PROVISIONS THAT DEFINE CUSTOMER’S RIGHTS AND OBLIGATIONS REGARDING THE PRODUCTS AND THE SERVICES AND ALL TRANSACTIONS AND OTHER INTERACTIONS BETWEEN CUSTOMER AND ENDEAVOR 3D. PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS, INCLUDING THE PRIVACY POLICY INCORPORATED HEREIN, PRIOR TO REQUESTING THAT ENDEAVOR 3D CREATE ANY CUSTOMER ACCOUNT, REQUESTING ANY INFORMATION FROM ENDEAVOR 3D OR THAT ENDEAVOR 3D CONTACT YOU, REQUESTING ANY QUOTATION FOR, PURCHASING OR OTHERWISE CONTRACTING FOR, ACCEPTING OR USING ANY PRODUCTS OR SERVICES OR ENTERING INTO ANY TRANSACTION WITH ENDEAVOR 3D. ANY SUCH ACTION BY CUSTOMER CONSTITUTES CUSTOMER’S ACCEPTANCE OF THESE TERMS AND CONDITIONS.
1. Certain Definitions. In addition to the capitalized terms defined elsewhere in these Terms and Conditions, the following words and phrases shall have the following meanings:
“As-Printed Design Data” means the Customer Design Data, as it may be modified by Endeavor 3D for printability and/or processing purposes or as otherwise requested by Customer and, following all such modifications, as approved by Customer as constituting the final design for any Product.
“Customer” mean, collectively, you and any entity on whose behalf you are acting when you enter into a purchase or other transaction with Endeavor 3D or otherwise interact with Endeavor 3D, including, without limitation, by submitting a request for information, a request to be contacted by Endeavor 3D or a request for a Quotation or by requesting that Endeavor 3D create any Customer Account. To the extent you or any such entity performs any such action on behalf of one or more of such entity’s affiliates and/or acts through one or more Representatives, all references in these Terms and Conditions or any Customer Agreement to “Customer” shall be deemed to include such affiliate(s) and/or Representative(s).
“Customer Account” means an account with Endeavor 3D that is created by Endeavor 3D for Customer to enable Customer to purchase Products and/or Services.
“Customer Agreement” means a contract between Endeavor 3D and Customer for the sale and purchase of Products and/or Services, consisting of (i) the pricing and other business terms relating to the Products and the Services being purchased by Customer, as set forth in a Quotation, and (ii) these Terms and Conditions, which are incorporated into such contract by reference.
“Customer Confidential Information” means, collectively, all Customer Design Data and any other information submitted by or on behalf of Customer (including by any Representative) to Endeavor 3D with respect to any Products and/or Services that is of a nature that a reasonable person would consider such information to be confidential and/or proprietary, which shall not include Customer Feedback (as defined below).
“Customer Design Data” means the design information contained in the Customer Design Files submitted by Customer to Endeavor 3D for the manufacturing of any Product.
“Customer Design Files” means design data for any Product submitted by Customer to Endeavor 3D in an STL file or other acceptable file format.
“Delivery Date” for any specific Product(s) manufactured by Endeavor 3D for Customer means the date on which such Product(s) are delivered to Customer’s designated delivery location, as documented by the shipping company.
“Developmental Prototype” means a sample or model manufactured by Endeavor 3D for Customer that is not intended to be used as a basis for the manufacture of any Products by Endeavor 3D in one or more production runs.
“Endeavor 3D Confidential Information” means, collectively, all information, whether tangible or intangible, disclosed by or on behalf of Endeavor 3D to Customer or any Representative thereof that constitutes or otherwise relates to Endeavor 3D’s or its customers’ (other than Customer) or suppliers’ technology, designs, processes and procedures, know how, trade secrets, research and development, software, business plans, strategies, equipment, manufacturing, post processing, automation, layouts, environmental controls and matters, safety records, training and evaluation, manuals, quality control procedures and results, composition of matter, raw materials, plans, compilations, formulas, prototypes, methods, capacities, claims and disputes, legal and regulatory matters, reports, proposals, negotiations, data and databases, marketing materials and programs, specifications, current and prospective customers, suppliers, contracts, pricing, costs, employee and consulting relationship information, current and prospective investors, accounting and financial information, profit margins, marketing and sales data and all other confidential and/or proprietary information relating to Endeavor 3D or its business or to the business of any of its customers (other than Customer) or suppliers, including all originals, copies, digests and summaries in any form, as well as feedback, suggestions, improvements or inventions, ideas or works of authorship derived from any of the foregoing.
“Endeavor 3D Group” means, collectively, Endeavor 3D, its affiliates and their respective equity holders or owners, members, managers, directors, officers, employees, agents and other Representatives.
“Endeavor 3D Intellectual Property” means, collectively, those methods, processes, manufacturing techniques, tooling, formulas, designs, specifications and other know-how used by Endeavor 3D (including any affiliate or Representative thereof) in the provision of any Products and/or Services to Customer or any other customer of Endeavor 3D, including any of the foregoing that are in existence prior to the provision of any Products and/or Services to Customer and those that are conceived or developed by Endeavor 3D in the course of manufacturing Products for and/or providing Services to Customer.
“Equipment” means, collectively, all design, printing and post-processing equipment used by Endeavor 3D to design, manufacture and/or deliver any Products and/or Services to customers of Endeavor 3D.
“Pre-Production Prototype” means a sample or model of any Product manufactured by Endeavor 3D for Customer that is intended to be used as a basis for the manufacture of such Product by Endeavor 3D in one or more production runs.
“Prototype” means a sample or model manufactured by Endeavor 3D for Customer based on the As-Printed Design Data and any Product information therefor submitted by Customer to Endeavor 3D, consisting of either a Developmental Prototype or a Pre-Production Prototype.
“Quotation” means a quotation or other similar document issued by Endeavor 3D to Customer for any Products and/or Services, with (i) pricing for Products being based on the As-Printed Design Data for such Products, the materials to be used for such Products, the volume of such Products to be produced, the desired Delivery Date and any other Product information submitted by Customer to Endeavor 3D; and (ii) pricing for Services being based on the nature of the Services.
“Representatives” means, collectively, with respect to any entity, all members, managers, directors, officers, employees, agents and advisors (including attorneys, accountants, consultants, brokers and financial advisors).
“Software” mean, collectively, all software used by Endeavor 3D to design, manufacture and/or deliver any Products and/or Services to customers of Endeavor 3D.
2. Right to Amend Terms and Conditions. Customer acknowledges and agrees that Endeavor 3D may amend these Terms and Conditions, including any policy incorporated herein, at any time and from time to time, without notice to Customer. Following any such amendment, these Terms and Conditions, as so amended, shall govern all Products and Services manufactured or purchased on or after the date of such amendment and all transactions and interactions between Customer and Endeavor 3D occurring on or after such date.
3. Privacy Policy; Information Collection.
(a) The collection by Endeavor 3D of information about Customer is subject to the terms of Endeavor 3D’s privacy policy (the “Privacy Policy”), which is hereby incorporated into and made a part of these Terms and Conditions. In the event of a conflict between any provision of these Terms and Conditions and the Privacy Policy, the provisions of the Privacy Policy shall control.
(b) In order for any Customer Account to be created and/or for Customer to enter into any transaction with Endeavor 3D, Customer may be required to submit sensitive information about Customer and/or Customer’s business, including personally identifiable information. All such information collected by Endeavor 3D will be governed by the Privacy Policy.
4. Responsibility for Customer Accounts; Account Suspension or Termination.
(a) Customer is responsible for the accuracy and completeness of all information provided with respect to each Customer Account and for the security of each Customer Account. Customer acknowledges and agrees that Customer must update such information as required from time to time to maintain the accuracy of all information in each Customer Account. Customer agrees not to share any Customer Account with any other individual or entity and to keep each Customer Account secure from unauthorized access. Customer is responsible for the confidentiality of each Customer Account, including Customer’s login and password therefor, and may not share any login or password with any individual or entity. Customer must immediately notify Endeavor 3D of any unauthorized use of or suspicious activity with respect to any Customer Account. Endeavor 3D will not be liable for any loss or other damages that may result from Customer’s failure to protect the login or password for any Customer Account or any other failure to protect the confidentiality thereof, including, without limitation, any unauthorized transaction made using any Customer Account, unless such unauthorized transaction results from gross negligence or willful misconduct on the part of Endeavor 3D. Subject to the foregoing exception, Customer agrees to accept full responsibility for use of all Customer Account(s), whether authorized or unauthorized.
(b) In the event of any failure to comply with any provision of these Terms and Conditions on the part of Customer or any Representative thereof, Endeavor 3D may at any time, without prior notice to Customer, suspend or terminate any or all of the Customer Accounts. Any such suspension or termination shall not affect Customer’s legal obligations under these Terms and Conditions or any Customer Agreement or any right of Endeavor 3D to exercise any other legal remedy against Customer and its Representatives.
5. Termination Rights.
(a) Notwithstanding the dispute provisions of Section 27, Endeavor 3D shall have the right to terminate any Customer Agreement for cause at any time immediately upon notice to Customer in the event of any actual or threatened breach by Customer or any Representative thereof of Section 14 (General Intellectual Property Rights and Restrictions) or Section 17 (Confidentiality). In the event of such termination, in addition to any other remedies that may be available to Endeavor 3D, Endeavor 3D shall have the right to retain any amounts paid by Customer for any Products and/or Services, regardless of whether such Products have been delivered to Customer and/or such Services have been fully performed.
(b) Either party shall have the right to terminate any Customer Agreement under the following circumstances: (i) immediately upon written notice to the other party upon the insolvency or bankruptcy of the other party (including, without limitation, filing of a voluntary bankruptcy petition, institution of an involuntary bankruptcy proceeding that is not dismissed within 60 days after filing, an assignment for the benefit of the other party’s creditors, the appointment of a receiver for the other party or any material portion of its assets or any other similar event or circumstances); or (ii) subject to the dispute provisions of Section 27, in the event of a material breach of any Customer Agreement by the other party that is not described in Section 5(a), where the other party fails to cure such breach within 30 days after being notified in writing of such breach; provided, however, that the cure period will be extended for an additional 60 days in the event the breaching party has commenced a cure of the material breach during the initial 30-day period and thereafter diligently prosecutes such cure.
6. Prohibited Items; Right to Cancel Quotation or Order.
(a) Customer acknowledges that Endeavor 3D is contractually prohibited from manufacturing weapons, including firearms, explosives, biological or chemical weapons, or ammunition of any kind, or accessories or parts for any of the foregoing (collectively, “Prohibited Items”). Customer represents and warrants to Endeavor 3D that no order submitted by Customer to Endeavor 3D will be for Prohibited Items. Customer hereby agrees to indemnify, defend and hold Endeavor 3D and the other members of the Endeavor 3D Group (collectively, the “Endeavor 3D Indemnified Parties”) harmless from and against, and promptly reimburse the Endeavor 3D Indemnified Parties for, any and all claims, liabilities, actions, demands, losses, damages, penalties, fines and other costs and expenses (including, without limitation, reasonable attorneys’ fees, experts’ fees, investigation costs, remediation costs and settlement costs) incurred by any of them to the extent arising out of or relating to (i) any breach by Customer of the foregoing representation and warranty and/or (ii) any direct or indirect request or other attempt by Customer or any Representative of Customer to have Endeavor 3D manufacture any Prohibited Items. Customer hereby acknowledges and agrees that the costs and expenses required to be reimbursed by Customer under this Section 6(a) shall include, without limitation, all labor costs and all costs of raw materials used or ordered by Endeavor 3D to manufacture Products ordered by Customer that are later determined to constitute Prohibited Items.
(b) Notwithstanding anything to the contrary contained in any Customer Agreement, these Terms and Conditions or any Quotation, Endeavor 3D may, at any time during the quotation, ordering and manufacturing process, revoke or cancel any Quotation or cancel any order made pursuant to any Customer Agreement, including these Terms and Conditions, for technical or legal reasons (including, without limitation, questions about intellectual property ownership of the design of any Product or about the legality of any Product). In the event of any such revocation or cancelation, except as provided in Section 6(a), Endeavor 3D will refund to Customer any amounts paid in advance for any Products that were to be provided, other than those amounts allocable to design services and to manufacturing the Pre-Production Prototype for such Products, as set forth in the applicable Quotation, all of which amounts Customer shall remain obligated to pay to Endeavor 3D.
7. Customer Representations and Warranties. By asking Endeavor 3D to create a Customer Account, requesting that Endeavor 3D contact Customer, requesting a Quotation from Endeavor 3D or purchasing or contracting for any Products or Services, Customer hereby represents and warrants to Endeavor 3D, on a continuing basis, that: (a) Customer is at least 18 years old; (b) Customer has the legal capacity and authority to enter into and comply with each Customer Agreement and these Terms and Conditions; and (c) all information that Customer provides to Endeavor 3D, including in connection with the creation of any Customer Account and the submission of any Customer Feedback (as defined below), is and shall remain accurate in all respects.
8. Pricing; Payment Terms. Endeavor 3D shall include in any Quotation it issues to Customer the applicable pricing for all Products and Services covered thereby. Unless otherwise provided in any Quotation, any quoted pricing shall be valid for 30 days. Except as otherwise provided in any Customer Agreement, all invoices shall be payable in full in U.S. Dollars within 30 days after the invoice date.
9. Responsibility for Taxes. Customer is responsible for all taxes and duties associated with Customer’s purchase of any Products and/or Services. If Endeavor 3D is obligated to collect or pay any taxes on any Products and/or Services purchased by Customer, Endeavor 3D will charge such taxes to Customer unless Customer timely delivers to Endeavor 3D a valid tax exemption certificate from the appropriate taxing authority. In the event any such tax exemption certificate is determined to be invalid or if the sale of such Products and/or Services otherwise is determined to be taxable, Customer shall be required to promptly pay all applicable taxes, together with any interest and penalties payable thereon. Customer shall, and hereby does, defend, indemnify and hold Endeavor 3D harmless from and against the imposition and payment of all such taxes, interest and penalties.
10. Late Fees; Collection Costs. Customer shall be required to pay a late fee on any payment not received by the due date thereof or received by such date but subsequently dishonored or disallowed. Such late fee shall be calculated at the rate of 1% per month (Annual Percentage Rate of 12%) or, if such rate exceeds the maximum legal rate, the maximum rate permitted by applicable law. Customer shall be liable for all reasonable attorneys’ fees and other costs incurred by or on behalf of Endeavor 3D to collect any amount owed by Customer to Endeavor 3D.
11. Acceptance Procedures for Pre-Production Prototypes.
(a) For each Product to be manufactured by Endeavor 3D for Customer in one or more production runs, Endeavor 3D will manufacture a Pre-Production Prototype based on the As-Printed Design Data for such Product and deliver such Pre-Production Prototype to Customer for evaluation and acceptance. Customer acknowledges that Endeavor 3D will not schedule or begin any production run for any Product unless and until the Pre-Production Prototype for such Product has been evaluated and accepted by Customer as described in Section 11(b). Customer will have the option to designate any Developmental Prototype manufactured for Customer as a Pre-Production Prototype for a Product, in which event the parties shall comply with the acceptance procedures described in Section 11(b).
(b) In connection with each delivery to Customer of a Pre-Production Prototype for any Product as described in Section 11(a), Endeavor 3D will send to Customer an acceptance/non-acceptance acknowledgment document that is required to be completed by Customer by providing its electronic signature and returned to Endeavor 3D. In the event Customer determines from its evaluation that such Pre-Production Prototype does not meet Customer’s requirements, Customer shall document its non-acceptance by completing and returning to Endeavor 3D the non-acceptance portion of such acknowledgment, specifying in reasonable detail the reasons for such non-acceptance, using the check boxes and corresponding expansion fields and including any relevant attachments. The parties shall work together in good faith to make modifications to the As-Printed Design Data for such Product and/or changes in the manufacturing processes or techniques employed by Endeavor 3D in manufacturing the Pre-Production Prototype for such Product, with the goal of designing and manufacturing a new Pre-Production Prototype that will meet Customer’s requirements; provided, however, that if, after discussions with Customer, Endeavor 3D concludes that it is unable or unlikely to manufacture a Pre-Production Prototype that will meet Customer’s requirements at the pricing quoted by Endeavor 3D to Customer, Endeavor 3D will have the option to cancel the Customer Agreement for such Product, in which event Customer will be obligated to pay to Endeavor 3D only those amounts allocable to design services and to manufacturing the Pre-Production Prototype, as set forth in the applicable Quotation.
(c) Customer acknowledges and agrees that Endeavor 3D will designate any order for any Pre-Production Prototype and/or any Products based thereon inactive 30 days after Endeavor 3D receives the last communication from Customer relating to such Pre-Production Prototype.
12. Express Limited Warranties for Products Other than Prototypes.
(a) Endeavor 3D warrants to Customer that each Product (other than Prototypes, which are delivered “as is”) manufactured by Endeavor 3D for Customer (i) shall substantially conform to the As-Printed Design Data for such Product, as reflected in the accepted Pre-Production Prototype for such Product; and (ii) shall be manufactured using the resin or powdered metal used in manufacturing the accepted Pre-Production Prototype for such Product (collectively, the “Limited Product Warranties”).
(b) Customer shall inspect and test each shipment of Products other than Prototypes for compliance with the Limited Product Warranties within 15 days after delivery of such shipment to Customer. In the event (i) Customer determines that the Product(s) in such shipment fail to comply with one or more of the Limited Product Warranties; (ii) Customer duly submits a warranty claim to Endeavor 3D, including all relevant information supporting such warranty claim, using one of the designated delivery methods set forth in Section 32 (Notices), and such warranty claim and supporting information are received by Endeavor 3D no later than 20 days after the Delivery Date of such shipment; and (iii) Endeavor 3D determines that such warranty claim is valid, Endeavor 3D, at its sole option, will either repair the non-conforming Product(s) so that such Product(s) comply with the Limited Product Warranties or replace the non-conforming Product(s) with ones that comply with the Limited Product Warranties, at no additional cost to Customer. Notwithstanding anything in any Customer Agreement or these Terms and Conditions to the contrary, such repair or replacement shall be Endeavor 3D’s only obligation, and Customer’s sole and exclusive remedy, with respect to any breach of the Limited Product Warranties or any other failure by any Product(s) to comply with any provisions of any Customer Agreement, including these Terms and Conditions.
(c) Notwithstanding the foregoing provisions of this Section 12, Endeavor 3D shall have no obligation with respect to any Limited Product Warranty breach to the extent resulting from (i) any negligence or willful misconduct, damage, accident or improper use, handling or maintenance, in each case, on the part of, or otherwise caused by, Customer or any Representative thereof; (ii) failure by Customer to properly store any Product other than a Prototype; (iii) any Force Majeure Event (as defined below); or (iv) modification or alteration of any Product other than a Prototype following delivery to Customer.
13. Title and Risk of Loss. Title to and risk of loss of all Products shall pass to Customer upon departure from Endeavor 3D’s facility.
14. General Intellectual Property Rights and Restrictions. Notwithstanding the transfer of title to Customer of the Products manufactured by Endeavor 3D for Customer, Endeavor 3D or its licensors, as applicable, retain the exclusive right, title and interest in and to all Endeavor 3D Intellectual Property, including, without limitation, all patents, inventions, copyrights, trademarks, trade names, service marks, trade dress, domain names, trade secrets and know-how in or relating thereto, and all intellectual property rights with respect to all Software and Equipment. All such intellectual property and intellectual property rights are protected by applicable law, including, without limitation, applicable copyright laws and treaties throughout the world. Customer is not permitted to reproduce in any manner, reverse-engineer or prepare derivative works from any Products or Services (or the results thereof) or use any Products or Services (or the results thereof) for any purpose other than as expressly permitted by these Terms and Conditions or contemplated by any Customer Agreement.
15. Customer Design Data; Approval of Modifications; Rights in Design Data; Indemnification for Infringement Claims.
(a) Customer is responsible in all respects for all Customer Design Data it submits to Endeavor 3D, including the accuracy and legality of all Customer Design Data. Without limiting the generality of the foregoing, Customer shall not submit to Endeavor 3D any Customer Design Data that (i) violates, misappropriates or infringes on any intellectual property or other rights of any third party; or (ii) violates any applicable law or regulation. By submitting any Customer Design Data to Endeavor 3D, Customer is deemed to represent and warrant to Endeavor 3D that such Customer Design Data does not violate, misappropriate or infringe on any intellectual property or other rights of any third party.
(b) In the event either Endeavor 3D determines that modifications to any Customer Design Data are required for printability and/or processability purposes or Customer contracts with Endeavor 3D to provide design services to make modifications to any Customer Design Data, Endeavor 3D will make all such modifications and submit the modified Customer Design Data (as so modified, the “Modified Design Data”) to Customer for its approval; provided, however, that Customer approval shall not be required for any minor modification made for printability purposes that does not materially change the Customer Design Data, such as the addition of support structures, that is made prior to the delivery of any Pre-Production Prototype as described in Section 11(a). In connection with each delivery to Customer of Modified Design Data, Endeavor 3D will send to Customer an approval/non-approval acknowledgment document that is required to be completed by Customer and returned to Endeavor 3D. To document Customer’s approval of such Modified Design Data, Customer will be required to provide its electronic signature on the approval portion of such acknowledgment and return the signed acknowledgment to Endeavor 3D. Customer acknowledges and agrees that Customer shall be solely responsible for ensuring that the Modified Design Data does not violate, misappropriate or infringe on any intellectual property or other rights of any third party and does not violate any applicable law or regulation. After approval by Customer as contemplated by this Section 15(b), the Modified Design Data for any Product shall constitute the As-Printed Design Data for such Product for all purposes of these Terms and Conditions and will be used by Endeavor 3D to manufacture either the Pre-Production Prototype for such Product or the Developmental Prototype, as applicable.
(c) Customer hereby grants to Endeavor 3D and its affiliates an irrevocable, perpetual, worldwide, royalty-free, transferable and sub-licensable license to use, reproduce, modify and adapt the Customer Design Data, the Modified Design Data and the As-Printed Design Data and to create derivative works therefrom, to the extent required to provide any Products and/or Services to Customer or for the purpose of quality control and processing activities performed by Endeavor 3D generally in connection with its business.
(d) Customer retains ownership of all Customer Design Data, Modified Design Data and As-Printed Design Data and all intellectual property rights in and to the same, except for (i) the license granted pursuant to Section 15(c) and (ii) any Endeavor 3D Intellectual Property incorporated or reflected in any Customer Design Data, Modified Design Data and As-Printed Design Data, all rights to which are expressly reserved to Endeavor 3D under Section 14.
(e) Customer shall, and hereby does, indemnify, defend and hold harmless the Endeavor 3D Indemnified Parties from and against any third-party claim, action or proceeding brought or asserted against one or more of the Endeavor 3D Indemnified Parties alleging that any Customer Design Data, Modified Design Data, As-Printed Design Data and/or any Product manufactured by Endeavor 3D for Customer based on any Customer Design Data, Modified Design Data or As-Printed Design Data infringes any copyright, patent or trademark, misappropriates a trade secret recognized as such under applicable law or otherwise violates, infringes on or misappropriates any intellectual property or proprietary rights of any third party (each, a “Claim”). In the event of any Claim, Endeavor 3D (i) shall give Customer notice in writing of such Claim; (ii) shall allow Customer to investigate, defend or settle such Claim; and (iii) shall provide Customer with reasonable assistance as requested by Customer in connection with the investigation, preparation, defense and settlement of such Claim; provided, however, that Customer shall be required to promptly reimburse Endeavor 3D for its reasonable out-of-pocket expenses incurred in connection with providing such assistance. Customer shall not settle any Claim in a manner that subjects Endeavor 3D to any liability or expense or requires any admission on the part of Endeavor 3D without Endeavor 3D's prior written consent, which may be withheld by Endeavor 3D in its sole discretion.
16. Trademarks, Logos, etc. The Endeavor 3D trademarks, service marks, graphics, logos and slogans used in connection with the Products and the Services are trademarks of Endeavor 3D and may not be copied, imitated or used, in whole or in part, without the prior written permission of Endeavor 3D. Customer may not use any metatags or any other "hidden text" utilizing the name “Endeavor 3D" or any other name, trademark or product or service name of Endeavor 3D without the prior written permission of Endeavor 3D. Other trademarks, trade names, product and service names and company names and logos that may be used in connection with the Products and/or the Services are the property of their respective owners.
17. Confidentiality.
(a) If Endeavor 3D and Customer have executed a Mutual Non-Disclosure Agreement or other confidentiality agreement (the “NDA”), Endeavor 3D and Customer shall comply (and shall ensure that their respective affiliates and Representatives comply) with the provisions of the NDA with respect to all Confidential Information (as defined in the NDA) of the other party. Any breach by either party (including its affiliates and Representatives) of the NDA shall constitute a breach by such party of these Terms and Conditions and any Customer Agreement.
(b) In the event Endeavor 3D and Customer have not executed a Mutual Non-Disclosure Agreement or other confidentiality agreement, the following confidentiality provisions shall apply:
(i) Endeavor 3D shall hold all Customer Confidential Information in confidence and not disclose any Customer Confidential Information to unrelated third parties or, except as permitted by Section 15(c), use such information for any purpose, except as required for the performance of Endeavor 3D’s obligations or enforcement of Endeavor 3D’s rights under any Customer Agreement, including under these Terms and Conditions. The foregoing obligations shall not apply to any Customer Confidential Information (A) which is now or subsequently becomes public, other than as a result of Endeavor 3D’s breach of its confidentiality obligations to Customer hereunder; (B) which was already known by Endeavor 3D on a non-confidential basis prior to its disclosure by Customer or is independently developed by Endeavor 3D; (C) which is received by Endeavor 3D from a third party not subject to a duty of confidentiality to Customer; or (D) the disclosure of which is legally compelled.
(ii) Customer shall hold all Endeavor 3D Confidential Information in confidence and not disclose any Endeavor 3D Confidential Information to any third parties or use such information for any purpose, except as may be required for the proper and intended use by Customer of the Products and Services provided by Endeavor 3D to Customer. The foregoing obligations shall not apply to any Endeavor 3D Confidential Information (A) which is now or subsequently becomes public, other than as a result of Customer’s breach of its confidentiality obligations to Endeavor 3D hereunder; (B) which Customer demonstrates by contemporaneous written records was already known by Customer on a non-confidential basis prior to its disclosure by Endeavor 3D or was independently developed by Customer 3D; (C) which Customer demonstrates by contemporaneous written records was received by Customer from a third party not subject to a duty of confidentiality to Endeavor 3D; or (D) the disclosure of which is legally compelled.
(iii) Endeavor 3D’s and Customer’s obligations under this Section 17(b) shall automatically terminate, without the need for any action on the part of either party, on the date that is two years after the final exchange of Customer Confidential Information and/or Endeavor 3D Confidential Information between the parties.
18. Customer Feedback; Disclaimer Regarding Third Party Content and Links.
(a) Customer may be requested or permitted by Endeavor 3D to provide recommendations, reviews or other similar feedback on the Products and/or Services provided by Endeavor 3D to Customer or to provide information to enable Endeavor 3D to respond to Customer’s questions or to any request that Endeavor 3D contact Customer (collectively, “Customer Feedback”). Customer represents and warrants to Endeavor 3D that any Customer Feedback that Customer submits to Endeavor 3D will be accurate, will comply with all applicable laws and regulations and will not violate the intellectual property or other rights of any third parties. By providing any Customer Feedback to Endeavor 3D, Customer thereby grants to Endeavor 3D an irrevocable, perpetual, worldwide, royalty-free, transferable and sub-licensable license to incorporate such Customer Feedback into the Products and the Services and/or to reproduce, display, publicize and otherwise use such Customer Feedback for any purpose deemed reasonable by Endeavor 3D. In the event any Customer Feedback from Customer is in the form of a review or endorsement of Endeavor 3D and/or any Products or Services, such license shall include the right to publish such Customer Feedback on the Website and/or in any promotional materials of Endeavor 3D and to use Customer’s name in connection therewith. Customer hereby agrees that, by submitting any Customer Feedback, Customer irrevocably and fully waives any and all moral rights, privacy rights, rights of publicity and any other similar rights Customer may have in and to such Customer Feedback.
(b) ENDEAVOR 3D, ON BEHALF OF ITSELF AND THE OTHER MEMBERS OF THE ENDEAVOR 3D GROUP, HEREBY DISCLAIMS ALL RESPONSIBILITY FOR ALL CUSTOMER FEEDBACK THAT MAY BE INCLUDED ON THE WEBSITE OR IN ANY PROMOTIONAL MATERIALS AND ALL RESPONSIBILITY FOR ALL OTHER THIRD-PARTY CONTENT AND THIRD-PARTY LINKS THAT MAY BE INCLUDED ON THE WEBSITE OR IN ANY PROMOTIONAL MATERIALS.
19. DISCLAIMERS WITH RESPECT TO PROTOTYPES.
(A) ENDEAVOR 3D PROVIDES ALL PROTOTYPES ON AN “AS-IS” BASIS. ENDEAVOR 3D, ON BEHALF OF ITSELF AND THE OTHER MEMBERS OF THE ENDEAVOR 3D GROUP, HEREBY DISCLAIMS ANY AND ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO ALL PROTOTYPES. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ENDEAVOR 3D DISCLAIMS ANY AND ALL WARRANTIES RELATING TO CUSTOMER’S SELECTION OF THE DESIGN OF AND MATERIALS USED TO MANUFACTURE ANY PROTOTYPE AND ANY RECOMMENDATIONS OR MODIFICATIONS MADE BY ENDEAVOR 3D WITH RESPECT TO SUCH DESIGN AND/OR MATERIALS.
(B) EXCEPT WHERE PROHIBITED BY APPLICABLE LAW, NEITHER ENDEAVOR 3D NOR ANY OTHER MEMBER OF THE ENDEAVOR 3D GROUP SHALL BE LIABLE FOR ANY DAMAGES OR LOSSES ARISING FROM ANY USE, MISUSE, RELIANCE ON OR INABILITY TO USE ANY PROTOTYPE.
20. DISCLAIMERS WITH RESPECT TO PRODUCTS OTHER THAN PROTOTYPES AND SERVICES.
(A) EXCEPT FOR THE EXPRESS LIMITED PRODUCT WARRANTIES SET FORTH IN SECTION 12, ENDEAVOR 3D, ON BEHALF OF ITSELF AND THE OTHER MEMBERS OF THE ENDEAVOR 3D GROUP, HEREBY DISCLAIMS ANY AND ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO ALL PRODUCTS OTHER THAN PROTOTYPES. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ENDEAVOR 3D DISCLAIMS ANY AND ALL WARRANTIES RELATING TO CUSTOMER’S SELECTION OF THE DESIGN OF AND MATERIALS USED TO MANUFACTURE ANY SUCH PRODUCT AND ANY RECOMMENDATIONS OR MODIFICATIONS MADE BY ENDEAVOR 3D WITH RESPECT TO SUCH DESIGN AND/OR MATERIALS.
(B) ENDEAVOR 3D, ON BEHALF OF ITSELF AND THE OTHER MEMBERS OF THE ENDEAVOR 3D GROUP, HEREBY DISCLAIMS ANY AND ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO ALL SERVICES. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, ENDEAVOR 3D DOES NOT REPRESENT OR WARRANT THAT THE SERVICES OR ANY RESULTS THEREOF WILL MEET THE REQUIREMENTS OF CUSTOMER OR ANY OTHER USER AND HEREBY DISCLAIMS ANY AND ALL WARRANTIES RELATING TO ANY RECOMMENDATIONS MADE BY ENDEAVOR 3D WITH RESPECT TO THE DESIGN OF AND MATERIALS USED TO MANUFACTURE ANY PRODUCT.
(C) EXCEPT WHERE PROHIBITED BY APPLICABLE LAW, NEITHER ENDEAVOR 3D NOR ANY OTHER MEMBER OF THE ENDEAVOR 3D GROUP SHALL BE LIABLE FOR ANY DAMAGES OR LOSSES ARISING FROM ANY USE, MISUSE, RELIANCE ON OR INABILITY TO USE ANY PRODUCTS OR SERVICES (OR THE RESULTS OF SERVICES).
21. NO LIABILITY FOR CERTAIN DAMAGES. IN NO EVENT, AND UNDER NO LEGAL THEORY (WHETHER CONTRACT, TORT OR OTHERWISE), SHALL ENDEAVOR 3D OR ANY OTHER MEMBER OF THE ENDEAVOR 3D GROUP BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, REVENUES, GOODWILL, REPUTATION, BUSINESS OR OPPORTUNITIES AND/OR DELAY DAMAGES, EVEN IF ENDEAVOR 3D OR ANY OTHER MEMBER OF THE ENDEAVOR 3D GROUP WAS ADVISED OF OR AWARE OF THE POSSIBILITY OF SUCH DAMAGES.
22. Cap on Damages. Notwithstanding anything to the contrary set forth in any Customer Agreement or these Terms and Conditions, except where prohibited by applicable law, the aggregate liability of the members of the Endeavor 3D Group to Customer with respect to all claims Customer may have at any time against Endeavor 3D and the other members of the Endeavor 3D Group shall not exceed an amount equal to the aggregate amounts paid by Customer to Endeavor 3D for Products and Services. The foregoing limitation of liability reflects an informed, voluntary allocation between Endeavor 3D and Customer of the risks (known and unknown) that may exist in connection with the Products and the Services and any Customer Agreement, including these Terms and Conditions.
23. General Indemnification by Customer. In addition to its other indemnification obligations under these Terms and Conditions, Customer hereby agrees to indemnify, defend and hold the Endeavor 3D Indemnified Parties harmless from and against, and promptly reimburse the Endeavor 3D Indemnified Parties for, any and all claims, liabilities, actions, demands, losses, damages, penalties, fines and other costs and expenses (including, without limitation, reasonable attorneys’ fees, experts’ fees, investigation costs, remediation costs and settlement costs) incurred by any of them arising out of or relating to (a) use of Customer Account(s), whether such use is authorized or unauthorized; (b) Customer’s or its end users’ negligent or other wrongful acts or omissions in connection with use of any Products or Services; (c) breach of any representation and warranty made by Customer to Endeavor 3D; (d) any violation of these Terms and Conditions or any Customer Agreement by Customer or any Representative thereof; (e) any personal injury, including death, or property damage directly or indirectly resulting from Customer’s acts or omissions or from use or misuse by any individual or entity of any Product manufactured by Endeavor 3D for Customer; (f) violation of any applicable law or regulation by Customer or any Representative thereof; (g) violation of any intellectual property or other rights of any third party by Customer or any Representative thereof; (h) the inaccuracy or incompleteness of any information provided by or on behalf of Customer to Endeavor 3D; and/or (i) any Customer Feedback, Customer Design Data or other information that Customer or any Representative thereof submits to Endeavor 3D.
24. No Waiver. No delay or failure on the part of Endeavor 3D in exercising any legal right or remedy it may have against Customer shall be deemed to constitute a waiver of such right or remedy. In addition, no partial exercise by Endeavor 3D of any legal right or remedy it may have against Customer shall preclude the further exercise by Endeavor 3D of such right or remedy or its exercise of any other right or remedy it may have against Customer.
25. Force Majeure. Customer expressly acknowledges and agrees that Endeavor 3D will not be liable to Customer under any legal theory for any failure to perform or delay in performing any obligation to Customer, whether under these Terms and Conditions, any Customer Agreement or otherwise, which failure is caused directly or indirectly by a force majeure event, including, without limitation, any act of God, accident, fire, strike or other labor dispute, riot, insurrection, war, epidemic or pandemic, governmental action or refusal to act, telecommunications or power failure, shortages or delays in delivery of raw materials and/or parts, delays in outbound shipments, failure of any Software or Equipment, any exchange or market ruling or any other cause beyond the reasonable control of Endeavor 3D (each, a “Force Majeure Event”).
26. Governing Law. Any controversy or claim arising out of or relating in any way to (a) any Customer Agreement, including these Terms and Conditions, including the interpretation or enforcement thereof; (b) any alleged breach, default or misrepresentation of or relating to any provision of any Customer Agreement, including these Terms and Conditions; (c) any Products and/or Services provided by Endeavor 3D to Customer; and/or (d) any transaction, communication or other interaction between Endeavor 3D or any other member of the Endeavor 3D Group and Customer shall be governed by Georgia law, without regard to its conflicts of law provisions. Notwithstanding the foregoing, those provisions of Section 27 relating to arbitration of Disputes (as defined below) shall be governed by and interpreted in accordance with the Federal Arbitration Act.
27. Resolution of Disputes; Agreement to Arbitrate; Class Action Waiver; Waiver of Right to Jury Trial. These Terms and Conditions contain a binding, individual arbitration agreement and class action waiver. This means that any claim must be arbitrated on an individual basis pursuant to the terms set forth below, that claims of different persons cannot be combined or aggregated, and that Customer is waiving Customer’s right to file a lawsuit in court and to have a jury decide any Dispute. Please read all the provision of this Section 27 carefully and consult a legal advisor if you have any questions.
(a) Except as described in Section 5(a), any controversy or claim arising out of or relating to the Products and the Services, any Customer Agreement and/or these Terms and Conditions, including their enforcement or interpretation, or because of an alleged breach, default or misrepresentation of or relating to any of the foregoing, or arising out of or relating in any way to any transaction, communication or other interaction between Customer and Endeavor 3D or any other member of the Endeavor 3D Group (each, a “Dispute”), shall be submitted to final and binding individual arbitration in accordance with the following provisions in order to establish and gain the benefits of a speedy, impartial and cost-effective dispute resolution procedure.
(b) Except as otherwise prohibited by applicable law, as provided in Section 5(a) and as provided in Section 27(i), any Dispute shall be settled by arbitration administered by JAMS pursuant to its applicable rules (the “JAMS Rules”) before a single neutral arbitrator (the “Arbitrator”) in Douglas County, Georgia. Notwithstanding the foregoing, if required by the JAMS Rules, or if the Arbitrator concludes that it would be a financial or other hardship for Customer to participate in an arbitration in Douglas County, Georgia, the Arbitrator shall have the authority to permit Customer to attend via telephone, videoconference, Skype, Zoom, Facetime or similar virtual participation.
(c) To the fullest extent permitted by applicable law, and notwithstanding anything else in these Terms and Conditions, Customer agrees that any Dispute shall be decided by the Arbitrator on an individual basis and not on a class, collective or representative basis. Customer further acknowledges and agrees that the Arbitrator shall not have the authority or jurisdiction to hear the arbitration as a class, collective or representative action or to join or consolidate causes of action of different parties into one proceeding.
(d) The Arbitrator may award any form of remedy or relief (including injunctive relief and specific performance) that otherwise would be available in court. Any award pursuant to the arbitration shall be accompanied by a written opinion of the Arbitrator setting forth the reason(s) for the award. The award rendered by the Arbitrator shall be conclusive and binding upon Customer and Endeavor 3D (and/or the other member(s) of the Endeavor 3D Group), and judgment upon the award may be entered, and enforcement may be sought in, any court of competent jurisdiction.
(e) Subject to the JAMS Rules and the provisions of Section 28 (Prevailing Party), the arbitration fees, together with other expenses of the arbitration incurred or approved by the Arbitrator, shall be divided equally between Customer and Endeavor 3D.
(f) CUSTOMER UNDERSTANDS THAT, ABSENT THESE TERMS AND CONDITIONS, EACH OF CUSTOMER AND THE MEMBERS OF THE ENDEAVOR 3D GROUP WOULD HAVE THE RIGHT TO SUE THE OTHER IN COURT AND TO HAVE ANY DISPUTE DECIDED PURSUANT TO A JURY TRIAL, BUT, BY THESE TERMS AND CONDITIONS, CUSTOMER IS GIVING UP THAT RIGHT AND AGREEING TO RESOLVE BY ARBITRATION ANY AND ALL DISPUTES.
(g) Customer and Endeavor 3D agree to treat as strictly confidential all information concerning any arbitration proceeding, including the pleadings, the hearing and any arbitration award, except as (i) may be necessary to prepare for or conduct the arbitration hearing on the merits; (ii) may be necessary in connection with a court application for a preliminary remedy, confirmation and enforcement proceedings or a judicial challenge to an award or its enforcement; or (iii) otherwise required by applicable law or judicial decision. Customer and Endeavor 3D agree that breach of this confidentiality provision would irreparably harm the non-breaching party, and further agree that any such breach shall entitle the non-breaching party to seek injunctive relief and/or compensatory damages for the breach (without the necessity of posting a bond or other security).
(h) Customer may elect to opt out and exclude Customer from the final, binding arbitration procedure and class action waiver specified in this Section 27 by sending to Endeavor 3D, LLC, Attn: Arbitration Opt-Out Notices, One Endeavor Way, Douglasville, GA 30134, for postmarking within 15 days after the earlier of the creation of the first Customer Account or Customer’s entry into its first Customer Agreement or other transaction with Endeavor 3D, a letter stating (i) Customer’s name; (ii) Customer’s mailing address; and (iii) Customer’s request to be excluded from the final, binding arbitration procedure and class action waiver. Customer is not required to send the letter by registered or certified mail, return receipt requested, but it is recommended that Customer do so. Customer’s request to be excluded will only be effective and enforceable if Customer can prove that the request was postmarked within the 15-day deadline. In the event of an effective exclusion request by Customer, Endeavor 3D reserves the right, exercisable in its sole and absolute discretion, to terminate any Customer Agreement, rescind any Quotation or any transaction with Customer and/or terminate or suspend any Customer Account(s). In the event of an effective exclusion request by Customer, all other provisions of these Terms and Conditions shall continue to apply.
(i) Notwithstanding the other provisions of this Section 27, Customer agrees that Endeavor 3D and the other members of the Endeavor 3D Group shall have the right to seek injunctive or other equitable relief in the Georgia state courts sitting in Douglas County, Georgia, or the U.S. District Court for the Northern District of Georgia, to enforce any Customer Agreement and/or these Terms and Conditions or prevent unauthorized disclosure of any Endeavor 3D Confidential Information and/or infringement of any intellectual property rights, without being required to post a bond or other security or prove actual damages. In the event Endeavor 3D or any other member of the Endeavor 3D Group seeks such equitable relief in any such court, Customer hereby irrevocably submits to the personal jurisdiction of such court and waives all objections to such jurisdiction.
28. Prevailing Party. In the event of any Dispute, and whether such Dispute is resolved via arbitration, litigation or otherwise, the prevailing party (as that term is commonly defined by the prevailing common and/or statutory law in the applicable jurisdiction) shall be entitled to recover its costs of suit, which costs shall include, without limitation, all reasonable attorneys’ fees and expenses incurred by the prevailing party in connection with such Dispute. In the event a party to any Dispute fails to proceed with arbitration, unsuccessfully challenges the Arbitrator’s award or fails to comply with an arbitration award, the other party shall be entitled to recover its costs of enforcement, including, without limitation, reasonable attorneys’ fees and expenses incurred in having to compel arbitration or to defend or enforce the arbitration award.
29. Time Limit to File Claims. Customer expressly agrees that, except where applicable law prescribes a shorter applicable statute of limitation or prohibits shortening the otherwise-applicable longer statute of limitations, Customer must file any claim or legal action of any kind arising in connection with or relating in any way to (a) any Products or Services and/or any transaction or other interaction with Endeavor 3D or any other member of the Endeavor 3D Group; (b) any act (or failure to act) on the part of any member of the Endeavor 3D Group or Customer; and/or (c) any Customer Agreement and/or these Terms and Conditions, within one year after the transaction or other event, circumstances or other facts giving rise to such claim or legal action. Notwithstanding the foregoing, if the law in the applicable jurisdiction has a “discovery rule,” whereby accrual of a claim is deferred, which is applicable to one or more claims, then the one-year (or shorter, if applicable) limitation period specified in this Section 29 shall begin running from the date of accrual of such claim or claims as determined by the law of the applicable jurisdiction. If this Section 29 is determined to be unenforceable as to any particular claim or claims under the law of the applicable jurisdiction, it nevertheless shall remain fully enforceable as to all other claims.
30. Severability.
(a) With the exception of the class action waiver in Section 27(c), which is essential to the agreement to arbitrate, if any provision of these Terms and Conditions is determined by any court of competent jurisdiction or arbitrator to be invalid, illegal or unenforceable to any extent, that provision shall, if possible, be construed as though more narrowly drawn, if a narrower construction would avoid such invalidity, illegality or unenforceability, or, if that is not possible, such provision shall, to the extent of such invalidity, illegality or unenforceability, be severed from these Terms and Conditions, and the remaining provisions of these Terms and Conditions shall remain in effect.
(b) If the class action waiver in Section 27(c) is determined by any court of competent jurisdiction or arbitrator to be invalid, illegal or unenforceable, and such court or arbitrator determines that a valid class exists, then the entirety of the dispute resolution procedures specified in Section 27 shall be void and of no force and effect.
31. Survival. All provisions of these Terms and Conditions shall survive the expiration or other termination of any Customer Agreement, including these Terms and Conditions, the termination of any transaction between Customer and Endeavor 3D, and any termination of any Customer Account, regardless of the reason for any such termination, until the expiration of the last-applicable statute of limitations.
32. Notices. Except (a) as otherwise provided in these Terms and Conditions; (b) for general notices from Endeavor 3D regarding any Products or Services, which may be posted on the Website; and (c) for notices to Customer regarding Customer Account(s) and notices to either party regarding any day-to-day operational or other non-legal issues, which may be delivered to either party via electronic mail or discussed via telephone, (i) all notices required or permitted under or in connection with these Terms and Conditions and/or any Customer Agreement must be in writing; (ii) Customer shall send all notices to Endeavor 3D by U.S. certified or registered mail, return receipt requested, postage prepaid, or by reputable courier, in each case, addressed to Endeavor 3D, LLC, Attn: Customer Notices, One Endeavor Way, Douglasville, GA 30134; and (iii) Endeavor 3D shall send all notices to Customer by U.S. certified or registered mail, return receipt requested, postage prepaid, addressed to Customer at the then-current mailing address in the applicable Customer Account or otherwise on file with Endeavor 3D. All such notices shall be effective upon receipt.
33. Assignment. Without Endeavor 3D’s prior written consent, Customer is not permitted to assign these Terms and Conditions or any Customer Agreement or assign any of Customer’s rights or delegate any of Customer’s obligations hereunder and thereunder, and any such assignment or delegation shall be void and of no force or effect. Endeavor 3D has the unlimited right to assign these Terms and Conditions, any Customer Agreement and/or any or all of its rights and obligations hereunder and thereunder. These Terms and Conditions and each Customer Agreement shall be binding upon and inure to the benefit of Customer and its successors and permitted assigns and shall be binding upon and inure to the benefit of Endeavor 3D and its successors and assigns.
34. Conflicts. Notwithstanding anything to the contrary contained in any Customer Agreement or in these Terms and Conditions, in the event of a conflict between any provision of these Terms and Conditions and any other provision of any Customer Agreement, the provisions of these Terms and Conditions shall control.
35. Nature of Relationship; Right to Identify Customer as Customer.
(a) The relationship between Endeavor 3D and Customer is solely that of seller and purchaser. No other relationship, including, without limitation, that of agent and principal, employer and employee, franchisor and franchisee, joint venturers or partners, exists between Endeavor 3D and Customer.
(b) By agreeing to purchase any Products and/or Services from Endeavor 3D, Customer thereby grants Endeavor 3D the right to identify Customer as a customer of Endeavor 3D on the Website and in Endeavor 3D’s promotional materials.
36. Further Assurances. Customer agrees to execute and deliver such other documents and take such other actions as Endeavor 3D may reasonably request in connection with any transaction between Endeavor 3D and Customer or as may be required for Customer to fully perform Customer’s obligations under any Customer Agreement, including these Terms and Conditions, and/or to enable Endeavor 3D to fully exercise its rights thereunder.
37. Third-Party Beneficiaries. The members of the Endeavor 3D Group are intended third-party beneficiaries of the disclaimer, indemnification, limitation of liability, dispute resolution and claim time limit provisions of these Terms and Conditions.
38. Construction. The rule of construction that ambiguities in a contract are to be construed against the drafter shall not be invoked or applied in any dispute regarding the meaning or interpretation of any provision of any Customer Agreement or these Terms and Conditions.
39. Headings. The headings of the sections of these Terms and Conditions are inserted solely for convenience of reference. They are not intended to and shall not define, limit, extend or aid in the construction of the scope, extent or intent of these Terms and Conditions in any way.
40. Reservation of Rights. Any rights not expressly granted by the foregoing provisions of these Terms and Conditions are reserved to Endeavor 3D.
41. Entire Agreement. Each Customer Agreement, including these Terms and Conditions as incorporated therein (or in the absence of any Customer Agreement, these Terms and Conditions alone), constitutes the entire agreement between Endeavor 3D and Customer with respect to the subject matter thereof and supersedes any and all prior or contemporaneous agreements and understandings, whether written or oral, between Endeavor 3D and Customer with respect to such subject matter. Any other term or condition stated in a Customer’s purchase order or other Customer documentation shall be void and shall not be binding on Endeavor 3D, regardless of any failure on the part of Endeavor 3D to object to such term or condition.